Choose from the below given support topics to find quick answers to your queries
Tata Tele WI-FI
What is the duration of Free Wi-Fi?
The duration of Free Wi-Fi depends on the Hotspot and can vary from a few mins to 24 hours
Where can I find a Tata Tele Wi-Fi Hotspot?
I am unable to see Tata Tele WiFi network on my handset
Please ensure that Wi-Fi is switched on. Else call Customer Care on 1800-266-9434
I am unable to get the Landing Page
a) If you are using an Apple device, after selecting Tata Tele Wi-Fi network please go to Safari browser if the Wi-Fi landing page doesn’t open automatically. Else, manually enter hs.tatatelewifi.com in your browser.
b) If you are using an Android device, please select option to forget Tata Tele Wi-Fi network and re-select after 30 seconds, else manually enter hs.tatatelewifi.com in your browser.
c) Else call our customer care – 1800-266-9434
I have not received the PIN
Click “Resend PIN” on the homepage, else call 1800 266 9434
How many devices can I connect in the same session?
Only 1 device is allowed per active session. In order to switch devices, please logout of the session from the current device and login from the other device using the same mobile number and PIN
How do I logout from Tata Tele Wi-Fi?
How do I re-login to Tata Tele Wi-Fi?
Error messages explained
Some of the common error messages encountered are as follows -
i. Authentication Failed: Incorrect Password entered
ii. Authorization Failed: Free usage quota exhausted
iii. User Profile Not Found: Mobile number and PIN combination does not match
iv. User Profile Expired: PIN validity is over
v. Balance Insufficient: Insufficient balance left in the pack. (New pack to be purchased to continue)
vi. Network Interruption: User is already logged in from another device
vii. Voucher is already activated: Voucher code entered is not valid for this Voucher number
I do not have a SIM, how can I use Tata Tele Wi-Fi?
It is mandatory to have an active mobile connection (domestic or international with roaming enabled) in order to be able to receive a PIN or an OTP (One Time Password) for authentication. In case of select Airport Hotspots (Mumbai, Delhi and Bengaluru), you may approach the Information Desk to speak to an onsite Tata Tele customer support executive who will assist you further
Why is Mobile Number necessary to access Tata Tele Wi-Fi?
This is a regulatory requirement mandated by the Department of Telecommunication of India as it is the means of authenticating a user of Public Wi-Fi
How to purchase an online pack?
1. Click on “Buy Plans Online” and select the pack you want to purchase
2. Select “Country” from drop-down & enter Mobile Number
3. Check the “Terms & Conditions” box and click “Get PIN”
4. Enter the PIN received via SMS and click on “Submit”
5. Complete your payment by choosing the appropriate payment option and you’d be connected to internet
Features/Advantages of Online Plans
This offers Hi-Speed Wi-Fi within given quota and validity period which can be used across all Tata Tele Wi-Fi hotspots and these packs are available at an attractive price range making it a superior choice compared to using the mobile data plan by your service provider
How is Wi-Fi better than my Mobile Data connection
You get to experience seamless connectivity and superfast speeds. The Wi-Fi paid plans are attractively priced compared to the mobile data packs.
What is Tata Tele Wi-Fi Wizard App?
For on-site assistance at the following hotspots, please visit the information desk at the terminal and ask for the Cyber Butler –
Chhatrapati Shivaji International Airport, Mumbai (GVK)
Indira Gandhi International Airport, Delhi (T1 and T3)
Kempegowda International Airport, Bengaluru (International and Domestic Terminals)